Call 1-815-320-5522 and say “representative” at the voice prompt. If the system offers menu options, press 0 at each step until you’re placed in the queue for a person. You can also use the Fly American app chat to request a call-back from an agent.
Yes— 1-815-320-5522 phone support runs 24 hours a day, seven days a week. Weekend mornings are typically less busy, while Mondays often have the longest waits.
Try calling very early morning (4–7 AM local time) or late evening. From the app, choose “Request a Call Back” to save your spot in line without staying on the phone. Have your SkyMiles number and confirmation code ready.
Yes 1-815-320-5522. In the Fly American app or on American.com, open Help Center → Contact Us and choose a time window for an agent to call you back. Keep your phone unlocked; they’ll try you once and then text if they miss you.
- International reservations: check country-specific numbers.
- Baggage: start a claim from the app → Profile → Help Center → Baggage.
- SkyMiles: manage mileage issues in the app chat or by phone via the main number above.